Last updated: 18 May 2026.
This Privacy Policy explains how TOCO International Co., Ltd ("Toco Japan", "we", "us") collects, uses and protects your information when you use tocojapan.com. We are a used-vehicle exporter based in Japan, and we take the privacy of our customers seriously.
In short: we do not sell, rent or trade your personal data, and we never use it for anything other than serving you.
Information we collect
We only collect what we need to answer your enquiries, process your orders and run the website:
- Account details — if you register an account: your name, email address, phone number, postal address, country and an optional profile picture. Passwords are stored encrypted (hashed) and are never visible to us.
- Enquiry & order details — when you request a quote, send a contact message, order spare parts or place an order: your name, contact details, the vehicle or part you are interested in, your destination country and port, and any files or messages you choose to send us.
- Technical information — like most websites, our server and analytics record your IP address, browser type, the pages you view and the site that referred you. This is used for security, troubleshooting and understanding how the site is used.
- Cookies — small files that remember your session, your chosen destination port, currency and language. See "Cookies and analytics" below.
How we use your information
- To respond to your enquiries and provide quotations.
- To process, ship and deliver your vehicle or parts order.
- To manage your account, wishlist and order history.
- To keep the website secure and prevent fraud and spam.
- To improve our website and the service we offer.
Cookies and analytics
We use a small number of cookies and third-party tools:
- Essential cookies — keep you logged in and secure your forms.
- Preference cookies — remember your destination port, currency and language so prices and content suit you.
- Google Analytics — gives us anonymous, aggregated statistics about how the site is used. It does not identify you personally.
- Cloudflare Turnstile — protects our forms from spam and abuse.
- Google Translate — only loaded if you choose to view the site in another language.
How we share information
We do not sell, rent or trade your personal information to anyone. We share data only where it is necessary to serve you:
- Shipping & inspection partners — freight forwarders, shipping lines and inspection agencies, so your vehicle can be inspected, booked and delivered.
- Payment providers — such as PayPal or your bank, solely to process a payment you have chosen to make. We do not store your card details.
- Trusted service providers — hosting, analytics and anti-spam providers who process data on our behalf under confidentiality obligations.
- Legal requirements — where we are required to disclose information by law or to protect our rights.
Data retention
We keep your information only for as long as it is needed for the purpose it was collected, or to meet legal and accounting obligations. Enquiry and quote records are removed once they are no longer needed. You may ask us to delete your account at any time.
Security
The website is served over an encrypted (HTTPS) connection, passwords are hashed, and access to customer data is restricted to authorised staff. While no system can be guaranteed perfectly secure, we take reasonable measures to protect your information.
Your rights
You may, at any time:
- Access and review the personal data we hold about you.
- Correct or update your details from your account profile.
- Request deletion of your account and associated personal data.
- Ask a question about how your data is handled.
To exercise any of these rights, contact us using the details below.
Children
This website is intended for business and adult use. We do not knowingly collect information from anyone under 18 years of age.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact us
If you have any questions about this Privacy Policy or your personal data, please contact us:
TOCO International Co., Ltd
3400-1 Horigome-Cho, Sano City, Tochigi, Japan 327-0843
Email: info@tocojapan.com
Phone: +81 283 85 7224